Shipping and Returns

Shipping:

Where do we ship?

We provide free shipping worldwide. We reserve the right to decline any order that may result in undue inconvenience to us or can result in extraordinary charges. Contact us for more details.

Order Preparation time:

All our orders are shipped within 48 hours of receiving the order.

Delivery Times:

We ship mostly through Canada Post Express shipment or other well-known shipping companies like FedEx or DHL. Below are the general timelines. Please note that we cannot guarantee shipping times due to service disruption by the shipping company.

We provide tracking for all our orders.

-Canada: 3 to 5 business days.

-United States: 3 to 7 business days.

-Europe: 5 to 10 business days.

-Elsewhere: 5 to 10 business days.

 

Duties & Taxes:

We do not charge or add duties or taxes. The buyer is responsible to pay any duties or taxes levied by their local authorities or border services when clearing the shipment.

 

What if I refuse delivery:

Refused packages and those that could not be delivered due to an incorrect or incomplete address are refunded as soon as the package is received back to our studio, less the cost of return shipping and restocking charges to cover the actual initial shipping cost.

 

Returns:

Return Policy: If you’re not happy for any reason, you may return eligible products within 30 days of receiving the order. The item must be unused and in original condition.

Return Process: To initiate a return, just contact us within 30 days of receiving the item. Once authorized, you can ship the item back to us.

Unless pre-authorized, the buyer is responsible for paying for the return shipping cost, and a restocking fee of up to 10% may also apply. We will process the return within 48 hours of receiving the item back to the original form of payment. It may take 10 to 15 days for the amount to be deposited back into your account, depending on the time of your financial institution.